BatPro Privacy Policy

Welcome to BatPro's Privacy Policy. BatPro ("we", "us", "our") is committed to handling your personal information responsibly and transparently. This policy applies to all users of the BatPro platform at batpro.onl, including anyone who registers an account, makes a deposit, places a bet, or simply visits the site.

By registering a BatPro account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy works alongside our Terms and Conditions — both documents together form the agreement between you and BatPro.

We designed this policy to be genuinely readable. If something is unclear or you have a question about how your data is handled, our support team is always available to help.

BatPro collects personal data in three main ways: directly from you when you register and use the platform, automatically when you interact with the site, and from third-party service providers involved in operating the platform. Here is a breakdown:

We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification purposes.

BatPro uses your personal data for the following purposes, each of which is necessary to operate a safe, fair, and functional platform:

• Account management: To create and maintain your BatPro account, process your login, and manage your account preferences and settings.
• Identity verification (KYC): To confirm your age and identity, which is required before withdrawals are processed and as part of our anti-fraud procedures.
• Transaction processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets.
• Platform operation: To settle bets, calculate winnings, apply bonuses, and manage your VIP tier correctly.
• Security and fraud prevention: To detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited behaviour outlined in our Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, and assist with account or payment issues.
• Platform improvement: To understand how players use BatPro and improve the overall experience, including game selection, payment flows, and responsible gaming tools.
• Responsible gaming: To monitor for signs of problem gambling behaviour and, where appropriate, apply protective measures in line with our Responsible Gaming policy.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. Promotional communications are only sent where you have opted in.

Given that BatPro processes real-money transactions in Pakistani Rupees (PKR), payment data is handled with particular care. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer, or any other supported payment method, the relevant account details are transmitted through encrypted, secure channels.

BatPro does not store full payment credentials beyond what is operationally necessary. For example:

• JazzCash and Easypaisa mobile wallet numbers are retained to verify that withdrawals are sent to the same account used for deposits — a standard anti-fraud and anti-money-laundering measure.
• Bank account details provided for withdrawals are stored against your verified account profile and used only for processing payments.
• Transaction records, including deposit and withdrawal amounts and timestamps, are retained as part of your account history and for financial record-keeping purposes.

All payment processing is handled via third-party payment processors who operate under their own security and data protection standards. BatPro selects payment partners carefully and requires them to maintain adequate data protection practices.

BatPro uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the site. Here is how BatPro uses them:

• Essential cookies: Required for the platform to function. These manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without breaking basic platform functionality.
• Analytics cookies: Help us understand which pages and features are most popular, how long players spend on different sections, and where technical issues occur. This data is aggregated and anonymised where possible.
• Functional cookies: Remember your language preferences, display settings, and similar personalisation options to improve your experience each time you return.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how some parts of the platform work. BatPro does not use cookies to serve third-party advertisements.

BatPro does not sell, rent, or trade your personal data to any third party. However, to operate the platform effectively and keep it secure, we do share certain data with trusted service providers in the following categories:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer partners receive the payment information necessary to process your PKR transactions.
• Identity verification providers: Third-party KYC services may receive identity documents submitted for age and identity verification. These providers operate under strict data processing agreements.
• Fraud prevention services: Anonymised or pseudonymised technical data may be shared with fraud detection platforms to protect the platform and all players.
• Customer support tools: Support chat platforms receive the content of your support conversations in order to manage and respond to your queries.
• Game providers: Casino and sports data providers may receive session identifiers necessary for game delivery, but not your full personal profile.

All third-party partners engaged by BatPro are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to BatPro.

BatPro may also disclose personal data where required by law, court order, or in response to a legitimate request from a law enforcement or regulatory authority.

BatPro retains your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a period after closure for legal, audit, and fraud prevention purposes.
• Transaction records: Financial records including deposit and withdrawal history in PKR are retained for an extended period to meet financial record-keeping requirements.
• Support communications: Chat and email records with our support team are retained for a reasonable period to allow follow-up on unresolved matters.
• Technical and usage data: Retained in aggregated or anonymised form for platform analytics and improvement purposes.

When data is no longer required and the retention period has passed, BatPro securely deletes or anonymises it. You may request early deletion of your data by contacting support — we will process your request subject to any legal obligations that require us to retain certain records.

As a BatPro player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team — we aim to respond to all data requests promptly.